A catering order that arrives 40 minutes late isn't a minor delay — it's a ruined event. We build routes around fixed delivery times, not a rough estimate.
A late delivery is never just a delay when it's a catered lunch. The meeting starts at noon, the guests are seated, and the food is either there or it isn't. Catering runs on fixed times, with no room for "sometime between one and four."
That puts different demands on a courier: routes planned backwards from the serve time, trays kept level, and a dispatcher you can actually reach on the day. We build catering routes around the hour your client was promised, with a buffer for traffic and parking, so you can make that promise with confidence.
Boxed or individual lunches delivered to an office minutes before the meeting starts.
Trays, platters, and equipment delivered to the venue ahead of set-up.
A recurring office breakfast or lunch delivered on the same day and time every week.
Several orders for different clients in one run, timed so each arrives when it was promised.
Delicate items carried level and treated as the centrepiece they are.
Chafing dishes, platters, and rentals collected after the event and returned to you.
Give us the time the food needs to be on the table, plus the address and any access notes.
We work out the departure from your kitchen with a buffer for traffic, parking, and the walk to the door.
Trays are loaded level and secured for the ride.
The order is handed over at the venue and you're told it arrived.
Whoever you choose, these are worth asking before you commit.
Tell us what the order needs when you request a quote — hot, cold, or ambient — and we'll confirm what's possible for the route and distance. Food that needs a specific temperature is normally packed in insulated carriers by the kitchen; we'll plan the timing so the trip is as short as it can be.
For one-off events, as early as you can: the date and serve time are all we need to start. For standing weekly orders, we set up the schedule once and it runs until you change it.
Our job is delivery to the door or the agreed drop point. If your event needs more than that, such as set-up, display, or staff on site, tell us in your request and we'll say what we can and can't do.
Send the update as soon as you have it. On the day, the dispatcher is who you call, and the route can usually be adjusted if we hear early enough.
