Industries / E-Commerce & Retail

The delivery experience is part of the sale.

A late or untracked delivery undoes a good checkout experience. We handle the last mile so the order your customer placed actually feels like the brand they bought it from.

Where the last mile fits in an online order

For an online store, delivery is the only part of the order the customer experiences physically. Everything before it happens on a screen; the box on the doorstep is the brand. That's why the last mile shapes reviews, repeat purchases, and support tickets far more than its share of the cost would suggest.

recourier.ca runs local delivery for online retailers, subscription brands, and fulfillment centres in the Montréal area and across Quebec. Whether you ship fifteen orders a day from a back room or a full route from a warehouse, the goal is the same: a delivery window your customer can plan around, and a tracking link that tells the truth.

What online retailers need from a courier

Order-level trackingA live link your customer can follow, not a number that updates once a day.
Delivery windowsSame-day or scheduled, matched to your fulfillment cutoff.
Returns built inPickup and consolidation for the orders that come back, not just the ones going out.
Volume that scalesFrom a handful of daily orders to a full route as you grow.

Deliveries we plan around

Same-day orders

Orders placed before your cutoff delivered the same day, for customers who chose fast delivery at checkout.

Scheduled neighbourhood routes

Next-day or fixed-day delivery for a group of postal codes, planned as one route instead of one-off trips.

Subscription box drops

Recurring weekly or monthly shipments that go out in one batch on the same day.

Launch-day and pre-order drops

A large batch of orders delivered within a short window when a product goes live.

Exchange and return pickups

The return collected from the customer's door and brought back to you, so the refund isn't waiting on the mail.

Peak-season overflow

Extra capacity around Black Friday and the holidays, when other networks tend to run behind.

How it works

Tell us your volume

Share roughly how many orders you ship, from where, and to which areas. A rough range is enough to start.

Set the windows

Agree on pickup times, your order cutoff, and the delivery windows your customers will see.

We collect and route

Orders are picked up from your location and sequenced into routes by area and delivery window.

Customers stay informed

Tracking and delivery updates go out so your customer isn't left wondering where the order is.

Questions to ask any courier

Whoever you choose, these are worth asking before you commit.

  • Can my customer follow the delivery live, or only see a status that updates once a day?
  • What happens when a delivery fails — who tries again, and when do I find out?
  • How do you handle returns and exchanges, and is it the same team?
  • What does a peak week look like — will you still have capacity the week before the holidays?
  • Who do I call when something goes wrong, and will that person know my account?

Frequently asked questions

There's no fixed minimum for getting in touch. A shop sending a few orders a day and a fulfillment centre sending hundreds start the same way: a short conversation about volume, delivery areas, and timing. Try the delivery planner on our home page for a rough picture, then request a quote.

That's the idea behind same-day delivery: you set a cutoff, and orders that arrive before it go out that day. We'll confirm the cutoff and delivery area that work for your pickup location when we plan your route.

Tell us which platform you sell on when you request a quote. We'll confirm how orders reach us, whether that's a simple daily list or something more automated, and build from there.

Returns can run alongside outbound deliveries: we collect from the customer and bring items back to you in one consolidated drop. Our returns management page explains how it works.

See how it fits your order volume.